Refund policy
As a small business, we maintain very high quality standards. Please review our policy before completing your purchase:
- All Sales Are Final: We do not offer cash, debit, or credit card refunds for any purchases. We offer exchange or store credit only.
- Proof of Purchase: A valid receipt, order number, and/or original payment method is required in order to process an exchange or store credit.
- 14-Day Exchange Window: Items in their original, unused condition—with all original packaging—may be exchanged for an item of equal or greater value than the original purchase within 14 days of the original purchase date.
- Store Credit: If you cannot find an item for an immediate exchange, we will issue store credit in the form of a gift card.
Product-Specific Guidelines:
- Children's Clothing: Clothing must be unworn, unwashed, and free of stains, odors, or pet hair, with all original tags securely attached.
- Home Fragrances: For safety and hygiene reasons, opened or used candles, diffusers, and room sprays cannot be exchanged or credited.
- Sale Items: All sale or discounted items are final sale. No exceptions.
Online Order Requirements:
- You must contact us and receive approval before mailing back any items. Unauthorized exchanges will not be processed.
- Customers are responsible for all return package shipping costs. We highly recommend using a trackable shipping service, as we are not responsible for lost packages.
- Damaged Items: If an item arrives damaged or defective, please contact us within 48 hours of receipt so we can resolve it for you.
Thank you for understanding :)